Find out more about us…

We are a ‘locked clinic’

Being a locked clinic means your time booked with us is strictly just for you and ensures no interruptions so you get the best out of your time with us.

For any in-clinic visit, please make sure you have booked an appointment with us. You will be sent the door code via email and/or text or we can give it to you over the phone when making your booking.

If you have not received the code, please let us know so we can provide it to you via texting 0448578883 or in-boxing us on social media prior to your arrival.

•To use your code press ‘CARD’ located on the silver door panel to light up the keypad, enter the 4 digit code followed by ‘#’ and the door will unlock.

If its a beautiful sunny day the numbers may be hard to see. Shadow the silver panel with your hand to make the numbers visible.

The code is included within your confirmation of booking email/text, and within your reminder email/texts.

If you are have trouble opening the door, please text 0448 578 883, or inbox us on facebook or instagram so we get your message straight away. Please check your reminder text or email for the code and follow instructions for the door.

Please note the code is only permitted to be used for your booked appointment. In the event that you pop in to see us without an appointment we may not be available to see you due to being in treatment with a client.

Open by appointment only

Ursk’s team are available by appointment only. This ensures that our time booked is just for you so you have our full attention without interruption.

Booking are available in-clinic for treatments, consultations, gift voucher sales and skin care sales.

Consultations are also available over the phone for treatments and skin care advice.

We really love seeing our guests, however it can be disappointing if you pop in to see us and we are not available to see you.

For this reason we don’t take walk ins, but if you are around and want to see if we are available, please contact us before popping in.

To find out how to make a booking, see details below.

Bookings

To make sure you get the preferred day/time you wish to visit Ursk Medi+Spa please book ahead as we can get pretty busy!

Bookings can be made by the following ways:

•Calling us on 9379 8883 wed to sat

•Texting 0448 578 883

•Booking via our FREE salon app for apple and android

•Booking online here or in-boxing us on our Instagram or Facebook.

All appointments require a non-refundable 50% booking fee for new clients or 25% booking fee for existing/rebooking clients.

If you are using a gift voucher please let us know and have your voucher code ready.

Cancellations/ Rescheduling

We know life can get busy at times, and sometimes unforeseen circumstances may get in the way of you attending your appointment.

When you book an appointment with us we are securing that time just for you, so if for any reason you are unable to make your appointment, please let us know straight away so we have the opportunity to book another client in.

Ursk Medi+Spa requires 24 hours notice of any change to your booking, rescheduling or cancellation. If you need to contact us out of hours, please text us on 0448 578 883 or inbox us on our instagram or facebook so we get your message straight away.

This amount of notice is the bare minimum for us to try to fill any lost appointments and so other clients don’t miss out.

When canceling/ rescheduling/ changing your services with 24hrs + notice, your booking fee will be held for your next booking on your account, or be automatically transferred to your next booking.

If you cancel/change your appointment with less that 24 hours notice the booking fee will cover the cancellation.

As a courtesy, Ursk Medi+Spa will send an email reminder 3 days prior to your booking and a text reminder 2 days prior to your booking.
These reminders also contain your door code to enter the clinic.

Please make sure your contact details including email are correct so we ensure you receive your confirmation/reminder’s.

Arrival/ running late

Please arrive on time to your appointment, if you arrive early take a seat.

Remember to have your door code ready to unlock the door just in case we are not there to open it for you- the code will be within your confirmation/reminder text and/or email.

Please make sure if you have not completed your consultation forms (sent prior to your booking via text or email) to click the link to fill these out prior to your booking.

Please contact us if you are running more than 10+ minutes late. We do our very best to accommodate late arrivals but in some cases we may need to modify or reschedule your appointment. Please text us on 0448 578 883, or inbox us on instagram or facebook so we get your message straight away.

In the rare occasion we are running late your duration of appointment will not be affected. We will contact you to let you know if we are running late.

No shows

For a ‘no show’ you will be charged for the full service fee.

Ursk Medi+Spa do their best to make sure you have email/text confirmations and reminders so this does not happen, please make sure we have your correct details so you are getting our correspondence.

Guests

Please keep in mind our waiting area is small, and reserved for those who have appointments only.

We really love young kids, but when we are providing a service we are not able to safely keep an eye on them. Our treatment rooms contain electrical equipment and products that could be a danger to curious eyes and hands so please when making a booking make sure care arrangements are made so you can relax during your services.

We kindly request that phones are turned off or down so our other clients treatments are not disturbed.

Payments

We accept all cards & cash.

Salon pay, afterpay and zip pay are available (via salon pay). If intending to use any of these payment options please let us know prior to your attendance so we allow extra time to process payment.

Privacy policy

Ursk Medispa takes your privacy very seriously. Any information collected or discussed is held under strict confidentiality. All our records are kept electronically in a secure system designed specifically for the purpose of keeping details secure. we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.